We offer support by email for all of our products. If you have a problem with any product, or a question, email us: firstname.lastname@example.org.
Software support by email is free for the first year after purchase. We only charge for a Support Incident when you request things like extended product setup or customizaton, or consulting beyond the scope of general product support. When we believe a fee will be involved, we will discuss it with you in advance, before we begin work.
After the first (free) year, then what? We are always glad to answer general questions by email. For technical questions you will need to purchase a Support Incident. Or, you may purchase an upgrade to your software license to make it current, and thus restart another year of free support.
Our discussion forums are also a great support resource. Post your question there, or browse the questions & answers posted by others, or do a Search...you'll find that answers to many common questions have been posted there, by us or by others.
Do you have a Web site? If so, you can use our Affiliate Program to earn commissions on sales of our products. Just by providing links on your site, you will earn a commission if someone who clicked on those links purchases the product from us.
You earn a commission if someone makes a purchase up to 90 days after they first clicked the link on your site!How cool is that!? We pay out commissions monthly to your PayPal account (yes, you need a PayPal account, because that's what we use to automate commission payments).